Give Feedback

How to give effective feedback to your DRs or peers?

The What

Feedback needs to be

• Specific

• Timely

• Delivered in person over virtual

The How

The 7-38-55 Rule - the meaning is communicated through

• 7% words

• 38% tone of voice

• 55% body language

• “Your words are useless” 😂

The SBI Framework: a framework to organise your feedback

• Situation - Describe the situation you observed

• Behaviour - Describe the person’s behaviour

• Impact - Describe the impact of their behaviour, then

  • Reinforce positive behaviours <— yourrecognition

  • Redirect to the right behaviour <—yoursuggestion

📜 Tips

• Do your homework. Prepare the message and practice it.

• Be positive. As always.

• Talk about the work not people