> For the complete documentation index, see [llms.txt](https://jamiewen00.gitbook.io/tech-lead-handbook/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://jamiewen00.gitbook.io/tech-lead-handbook/people/give-feedback.md).

# Give Feedback

## The What

Feedback needs to be

* Specific
* Timely
* Delivered in person over virtual

## The How

**The 7-38-55 Rule** - the meaning is communicated through

* 7% words
* 38% tone of voice
* 55% body language
* “Your words are useless” :joy:

**The SBI Framework**: a framework to organise your feedback

* **Situation** - Describe the situation you observed
* **Behaviour** - Describe the person’s behaviour 
* **Impact** - Describe the impact of their behaviour, then
  * Reinforce positive behaviours <— your<mark style="background-color:green;">recognition</mark>
  * Redirect to the right behaviour <—your<mark style="background-color:orange;">suggestion</mark>

## :scroll: Tips

* Do your homework. Prepare the message and practice it.
* Be positive. As always.
* Talk about the work not people