Positive Behaviour Changes
The primary goal of feedback should be to encourage positive behavioral changes
🔄 Behavior Change as a Process
Behavior change is a process, not a one-time event.
Awareness: identify specific behaviours that are hindering effectiveness
Motivation: understand the "why" and identify the benefits associated with the new behaviour
Actions: break into concrete, actionalbe steps make it more manageable
Reinforcement: celebrate success, acknowledge efforts, provide constructive feedback, progress
🔑 Key Principles
Strategy, Not Self-Expression
When providing feedback or seeking to influence others, prioritise the goal of behavior change. Carefully consider whether your words are truly strategic in achieving that goal, or merely expressing your personal feelings.
Self-Interest
People are more likely to change their behavior when they understand how they benefit. Frame your message around their motivations and goals, using techniques like the OARB framework (Observation, Assertion, Repercussion, Benefit) to make the benefits clear and tangible.
Build Common Ground
Create a shared vocabulary with your team can streamline communication and ensure everyone is on the same page when discussing behavior changes.
In Short
When giving feedback, focus on the other person’s benefits, make steps clear, and reinforce progress to encourage positive behavior change effectively.
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